FAQS

Q: How much is shipping?

A: Our products ship FREE of charge anywhere in the continental U.S. via FedEx® Ground or USPS® Priority, excluding Alaska and Hawaii. Please select the free shipping option at checkout. Expedited shipping options are available at checkout for an additional charge.

Q: How do I light my PBC?

A: Please refer to our video Lighting Your Pit Barrel® Cooker. We recommend using Kingsford® Original briquets. Important: DO NOT use Match Light® briquets. We offer a custom chimney starter that holds the perfect number of briquets and is specifically designed to work within the size and shape of the PBC.

Q: Can I use the PBC as a fire pit?

A: Absolutely NOT! The PBC is designed for the temperature at which Kingsford® Original briquets burn, anything else may burn too hot for the design and air flow.

Q: How much does the Pit Barrel Cooker weigh?

A: The total shipping weight in the box is 64 lbs.

Q: What are the dimensions of the PBC?

A: The PBC is 36” tall, including the lid and stand, and 25” wide, including the side handles.

Q: Is the PBC fragile?

A: No, the PBC is well made of top-quality materials and it’s designed to be durable and easily portable. There is really nothing that can break on the PBC, so you can confidently take it on the road to wherever you want to enjoy great food.

Q. Does the PBC come assembled?

A: The Pit Barrel Cooker comes 100% assembled, no tools required. Just take it out of the box and you’re ready to cook within just a few minutes. It really is that easy.

Q: Is the PBC portable?

A: Yes, the PBC is portable and can easily be transported in the back of an SUV or truck for use while tailgating, camping, fishing, hunting, etc. See our Portability video that shows how easy it is.

Q: Do I have to use Kingsford briquets?

A: For the best results and to achieve consistent results with no guess work, we recommend Kingsford® Original briquets (blue & white bag). Important: DO NOT use Match Light® briquets. It’s critical that the briquets burn slowly and evenly from the top to the bottom.

Q: Can I use lump charcoal or other brands of charcoal in the PBC?

A: To achieve consistent and outstanding results every time we recommend using Kingsford® Original briquets (blue & white bag). Lump charcoal will burn much hotter and cook times will vary.

Q: Do I need to add additional coals/charcoal?

A: No, the Pit Barrel Cooker burns very efficiently, so a single full coal basket lit according to the instructions provides 6 to 7 hours of cook time.

Q: Can you snuff out the coals and save them for a later cook?

A: The PBC is designed to be as close to a set-it-and-forget-it cooker as can be. The trade-off for this ease and convenience is that there really is no reliable way to “shut the PBC down” or snuff and save the coals. Also, partially burned coals are unpredictable when re-used, so we don’t recommend it even if you are able to snuff out the fire. For us it’s all about repeatable outstanding results with no hassle.

Q: Can I add wood chips or chunks for flavor?

A: Absolutely! Even though people are blown away by the results of only using Kingsford® Original briquets, you can add wood for additional smoke flavor.

Q: Do I need to add a water pan?

A: No, the PBC is a unique cooker and does not require a water pan. In fact, the rendered fat dripping from the meat and vaporizing on the coals is part of what makes PBC food so great.

Q: How much charcoal do I use for each cook?

A: We recommend that you use a full charcoal basket (8 lbs.) for each cook. You can use less charcoal for cooks shorter than 2 hours.

Q: How do I clean out the ashes in the bottom of my PBC?

A: You can either dump out the ashes or use our Attachable Ash Pan on your charcoal basket, which will catch the ashes for you and ensure easy cleanup.

Q: Is the Pit Barrel Cooker a Slow cooker/Smoker?

A: The best way to describe the PBC is that it’s the perfect combination between a grill and a smoker. It is truly in its own category, given the meat hanging method in a pit environment.

Q: What temps does the PBC run at?

A: The average temperature ranges between 275 and 310 degrees with the rods in and the lid seated. It’s important to note that leaving the lid off or offset for extended periods of time will cause the temperature to spike.

Q: Do I need to season my PBC before my first cook?

A: No, the PBC is made from a brand new 30 gallon drum. There is no need to season it with cooking oil or spray. It comes ready to cook right out of the box.

Q: Can I place the PBC on my wood deck or on grass?

A: Although the PBC comes with a three-point barrel stand, when using the PBC on wood or grass we highly recommend placing paver stones or bricks in the designated area under the PBC just to be safe. Important: Be sure to use enough pavers or bricks to completely cover the entire area under the cooker. Four 12″x12″ pavers laid in a 2×2 pattern works well.

Q: How do I clean and maintain my Pit Barrel Cooker?

A: After the barrel and coal basket have completely cooled, dump any remaining ash. There is no need to clean anything except for the stainless steel hooks after use. Important: DO NOT wash or rinse the inside of your PBC. Always store your Pit Barrel Cooker out of the elements when not in use. Our custom cover will add additional protection. The more you cook on it the better it gets! See our Cleaning & Maintenance video for more information and tips.

Q: Do I have to hang everything?

A: Have fun with your PBC! If the meat can be hung then hang it. For things that absolutely cannot be hung, like burgers, pizza, fish etc., simply grill them on the provided grill grate. We also offer a Hinged Grill Grate that allows you to hang and grill food at the same time.

Q: What kind of coating is used on the PBC?

A: The Pit Barrel cooker has a top-quality porcelain enamel coating that’s durable and will keep your PBC looking like new for years with just simple maintenance.

Q: What kind of support do I get with my PBC?

A: We offer 24/7 personal support. You will speak with an actual human who speaks clear English right here in America.

Q: Does the PBC get hot enough to sear a steak?

A: Yes, you can grill an unbelievable steak using the provided grill grate with the lid off.

Q: What is the diameter of the grill grate?

A: 17.5″

Q: Can I hang meat and grill at the same time?

A: Yes, with the Hinged Grill Grate you are now able to hang and grill at the same time.

Q: Can you cook multiple meats at the same time?

A: Yes, just put the meat that takes the longest on first so that they finish at the same time.

Q: Can I cook fish on the PBC?

A: Yes, please refer to our Cedar Plank Salmon video. We recommend using the grill grate for all fish.

Q: Why doesn’t the PBC have a thermometer?

A: We didn’t install a thermometer because we don’t want people to get concerned with the temperature inside the drum itself. If you follow the proper lighting instructions you will have consistent temperatures and cooks each time. Our goal is to help you produce great food with no hassle.

Q: Do you ship Internationally?

A: Yes, just enter shipping your details in the shipping calculator upon checkout for a shipping quote. We also have international retailers in Norway, Australia, and Canada. Note: International shipping rates do not include duties and/or taxes.

Q: Are your rubs MSG/gluten-free?

A: Yes, there are no allergens, gluten, or MSG in our rubs.

Q: Can you use the PBC in the winter?

A: Yes, the PBC works great in all weather conditions. In extreme cold you may need to offset your lid about 3/4 of an inch for 20-30 minutes to increase the heat.

Q:What are the PBC box/shipping dimensions?

A: The PBC box dimensions are 33x22x22.

Q: What happens if I receive a damaged PBC?

A: Please call us immediately and before use so that we can resolve the issue as soon as possible.

 Q: How do I find out when new products are released?

A: Sign-up to receive our newsletter by entering your email address in the subscription form toward the bottom of any page on our site.

Q: How do I add a military/police/fire logo tag to my order?

A: Select the US Military, Police, or Fire Pit Barrel Cooker Package from the Shop page, then select the service from the drop-down menu.

Q: How long does shipping take?

A: Free ground shipping takes 1 to 5 days, depending on where you are located in the U.S. All orders ship from California.

Q: I keep trying to submit and order and it will not go through, what should I do?

A: Make sure the billing zip code you enter is the same as the one associated with the card you are using.

Q: Can I place an order over the phone?

A: All orders are processed through our website, Amazon, Walmart.com, Cabelas.com, or you can purchase from one of our retailers.

Q: How do I find current retailers that sell the PBC?

A: Enter your zip code in our store locator. This will show the retailers nearest to your location.

Q: I am trying to track my package and there is no tracking information, what should I do?

A: Please allow 24 hours after receiving confirmation to track your package.

Q: What is your replacement/return policy?

A: PBC Co. will repair or replace any manufacturer defect on the cooker or any accessory within one year of the purchase date. Rust-through is covered in-warranty however, surface rust is not. PBC Co. will gladly replace any damaged or defective products reported within two weeks of the ship date. PBC Co. will accept returns when the product is unopened and unused. A refund will be issued, less $50 for shipping. Proof-of-purchase is required for any replacements or returns.